FAQ's, Warranty and Returns
FAQ's 12V GasTapper units
Can the car access line get stuck?
Yes. It can get stuck on sharp edges that are found in fuel systems where metal pipes are joined by rubber couplings. It can also get stuck on butterfly type backflow prevention valves. If the 1/4" line gets stuck, do not try to get it out by pulling hard. The tube will eventually stretch and then break off.
The first solution is to twist or rotate the tube slowly while gently pulling. This will create aw threading like action that will allow the tube to ride the catching edge out like a screw. An alternative to this would be to use the larger 1/2" 4' guide tube to slide down over the 1/4" line down to the obstruction. Gently use the larger tube to push open the butterfly valve or release the smaller tube from the caught edge.
Can it access my vehicle even though it is not on the list?
It is highly likely that it can. We have a 90% success rate with any vehicle we try. The instructions go into some detail on how to access the fuel. If accessing your vehicle is critical for your use, please consider buying a 1/4 inch line used to connect water to a refrigerator or similar at a home improvement store. They are usually sold in 10 foot sections. Use this line to test your application before buying one of our 12V systems. See the PDF of our instructions for guidance on how to test.
Can I use 110V AC power sources?
Why is my 12V Standard pump not working when I connect it to my 110V car battery charger or other 110V to 12V convertor?
The GasTapper 12V standard actually has a circuit board inside the pump. This circuit board requires a very clean 110v to 12V conversion. Battery charges and many other convertors have very dirty current conversion. We sell a high quality convertor on this website that is tested to work. Most others will not work. Test your pump first on an actually 12V source like the 12V receptacle connection in your car.
Warranty
All of our products come with a 90 day warranty against any defects. Our reputation for treating customers right is well documented on Amazon and eBay. We want you to be happy.
Please contact us by email or phone and we will arrange for a return or replacement.
Email is best and we typically reply within 1 hour during business hours
Support@gentap.com or 602-490-3283
What happens when I want to return a defective product?
We will send you a prepaid label for return of the defective product.
Send the item back to us and as soon as we receive the item we will credit your card or account within 24 hours.
What if I just decide I don't want it?
We will send you a return label and ask that you cover the cost of return shipping. We do not have a restocking fee. Once we receive the product we will provide a full refund to your card or account.
What if the product to be returned has gas fumes? Can I ship it?
Please contact us. We have several solutions for this situation.
All of our products come with a 90 day warranty against any defects. Our reputation for treating customers right is well documented on Amazon and eBay. We want you to be happy.
Please contact us by email or phone and we will arrange for a return or replacement.
Email is best and we typically reply within 1 hour during business hours
Support@gentap.com or 602-490-3283
What happens when I want to return a defective product?
We will send you a prepaid label for return of the defective product.
Send the item back to us and as soon as we receive the item we will credit your card or account within 24 hours.
What if I just decide I don't want it?
We will send you a return label and ask that you cover the cost of return shipping. We do not have a restocking fee. Once we receive the product we will provide a full refund to your card or account.
What if the product to be returned has gas fumes? Can I ship it?
Please contact us. We have several solutions for this situation.
